We Respect Your Privacy
Coach Our Kids respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Also, Coach Our Kids is subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act).
How is personal information collected?
Coach Our Kids offers the opportunity for contact to Coaches and Tutors in the many disciplines covering the Academic, Arts and Sport fields throughout different countries in world. In order to provide customers with a quality service, Coach Our Kids offers Tutors and Coaches the opportunity to advertise their services through our on line registration conveying their information to captivate customers presenting everyone the opportunity to contact coaches and tutor’s through the following channels:
Online registrations by the Coach or Tudor, via our website; and The provision of contact number’s, provided by the on line registered Coach or Tutor; The email address provided by the Coach and tutors.
These sales channels use different ways to collect personal information about Coach Our Kids customers. Generally, the personal information is collected directly from you and the coaches and tutor’s at the time you make a purchase, when you register as a My Coach Our Kids member through our website or when you have other business with us.
What personal information does Coach Our Kids collect and why?
The types of personal information we collect will vary depending on your registration and explorations with Coach Our Kids and the products, services and benefits we provide to you.
If you register with Coach Our Kids or visit our website, the personal information we collect may include:
Your name, address and other contact details (like your telephone number); Your email address; Your date of birth; Transaction details relating to your purchase from us (e.g. credit card details) and We may collect and use personal information about customers and My Coach Our Kids members to provide a range of products and services. The main reasons we collect this information is to process and fulfil your registration and purchase, to contact you if there is an event or offer cancellation or change in other details for an event.
We may also collect personal information to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website and mobile site.
How is personal information used and disclosed?
Coach Our Kids uses of your personal information may include:
To process and administer your dealings with us as a customer or as a My Coach Our Kids member; To provide you with the products and services you have requested from us;
As detailed above, to contact you if there is an event cancellation or change in event details and to enhance your experience when using our website; and Disclosure to and use by third party contractors and service providers to help us operate our business or provide a service to you. Coach Our Kids may disclose your personal information to third party contractors and service providers who help us operate our computer systems, provide us with fraud prevention services, send out our mail/email and clean collected data and who perform data analysis to group demographic attributes of individuals, such as "genres of likely interest".
Coach Our Kids may disclose your personal information in certain limited circumstances as follows:
To third party contractors and service providers as detailed above;
Coach Our Kids may disclose your personal information to these entities for the purposes of, for example, ensuring that information collected is accurate, complete and up-to-date, producing anonymised and aggregated information for the benefit of Coach Our Kids and enabling us to better understand and meet your needs and interests.
Where Coach Our Kids makes such disclosures, we take reasonable steps to require these organisations to agree to comply with the National Privacy Principles. Otherwise, Coach Our Kids will only disclose personal information if this is required by law, permitted under the Privacy Act or where we have your consent to do so.
Sometimes Coach Our Kids extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. Coach Our Kids uses the aggregated data for research purposes and may share the data with third parties.
Security of personal information
Coach Our Kids protects the personal information it collects in a secure database, in proprietary data format, which can only be read using proprietary tools. In storing your information, we have taken a number of steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Data collected online is stored in a Microsoft SQL database, a protected, secure data centre that is unreachable by the internet. Coach Our Kids encrypts data sent from your computer to our systems during internet transactions. Coach Our Kids also employs firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems. Coach Our Kids employees are required, as a condition of their employment, to treat personal information held by Coach Our Kids as confidential, and to maintain the confidentiality of that personal information. They also are required to sign a confidentiality contract. They are also required to use a sign in and password when accessing Coach Our Kids systems.
Non-customer information
Sometimes Coach our Kids needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Coach Our Kids policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
Access and correction
Under the Privacy Act, you have a right to seek access to information which Coach Our Kids holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you are a Coach Our Kids member, you are able to access or correct your personal information by logging onto our website (www.coachourkids.com.au). If you are not a Coach Our Kids member, you may access the information that Coach Our Kids has collected about you by placing your request in writing and sending it to us using the contact details below. Please include your phone number and enclose a copy of a form of identification such as a current driver's licence or passport with your request. Coach Our Kids policy is to consider any requests for access or correction within 21 days of receipt.
Trans border data flows
Some of Coach Our Kids third party contractors and service providers may perform certain services overseas. Coach Our Kids takes reasonable steps to ensure that all personal information is handled in a manner that is consistent with the National Privacy Principles.
Online privacy issues
To the extent that this Privacy Policy applies to online privacy issues, it is to be read as forming part of the Terms of Use for our website. Generally, Coach Our Kids will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Coach Our Kids handling of personal information online are set out below.
Cookies
For each visitor to our website, our server automatically recognises and stores the visitor's domain name. In addition, our website uses cookies. To enhance your experience when using our website, these cookies may automatically collect information from you such as your postcode, preferences, region and sign in username. If you use the 'Remember Me' feature during the Coach Our Kids 'sign in' process, the cookies will also store your sign in details. Our website and mobile site may also carry third party cookies, which automatically collect anonymous information from you, such as your demographics and interests. This information may be disclosed to third parties for the purpose of providing you, and others, with a more targeted advertising experience both on and off the Coach Our Kids website. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. Note that rejecting cookies will disable your browser from purchasing registration from our website. We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors.
Provision of online customer data to venue operators and to promoters. As set out above, unless you tell us otherwise by using the contact details at the end of this Privacy Policy, Coach Our Kids may disclose your personal information to the venue operators and to promoters of events for which you purchase tickets. Coach Our Kids discloses your personal information to these organisations for operational purposes and also because from time to time they may choose to provide you with information about their future events by ordinary post. You will also be asked at the time of booking tickets on the website/mobile site if you would like to receive marketing and promotional material about future events from these organisations (venue operators and promoters) via email. You may change your preference to receive email marketing at any time directly with the organisations which have obtained your information. If you do not have their details, you can contact Coach Our Kids Privacy Officer directly (details below).
Coach Our Kids special offers and third party offers
If you consent to receiving Coach Our Kids special offers, Coach Our Kids may use your personal information to provide special offers from third parties. Where such special offers are sent to you, they will be sent by Coach Our Kids and may be co-branded with the third party. You may opt out from receiving Coach Our Kids special offers at any time by logging onto the Coach Our Kids website and updating your preferences.
Social Media
Our website may contain links to online forums. Think carefully before you post or publish any personal information in these forums as it will be publicly available.
Third Party Advertisements Online
To try and bring you offers that are of interest to you, Coach Our Kids has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website, ad serving companies may collect information such as your domain type, your IP address and clickstream information. For further information about this, we suggest you refer to the privacy policies of Omniture (www.omniture.com), Double Click (www.doubleclick.net) and Nielsen/Net Ratings (www.netratings.com).
Secure Online Transactions
If you make a purchase through our website, we process your credit/debit card details securely over the Internet using an accredited internet payment security system. With the combination of DigiCert SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you purchase online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non- Coach Our Kids website, please understand that Coach Our Kids is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Additional privacy information and how to contact Coach Our Kids
Coach Our Kids will make this policy available to anyone who requests it. For further information about privacy issues and the protection of privacy visit the Australian Information Commissioner's website at www.oaic.gov.au. If you feel that Coach Our Kids is not complying with this Privacy Policy, or if you have other privacy concerns, please contact Coach Our Kids by using the following contact details: by e-mail at [email protected]
By letter to GPO Box 1321, Ballina NSW Australia 2478
